Infrastructure built for MSPs that can't afford downtime

Mistla is a Manchester-based managed IT and SIAM provider delivering cloud infrastructure, 3CX PBX, VoIP and 24/7 support for MSPs across Somerset, Dorset and the South West — backed by Axyon Holdings working capital and certified across AWS, Microsoft, Cisco and VMware.

Mistla Team31 May 20265 min read

Infrastructure built for MSPs that can't afford downtime

For managed service providers, the pressure is twofold: you're expected to keep your clients' operations running flawlessly while managing your own infrastructure costs and complexity. Mistla was built specifically for this challenge — acting as a single coordinated SIAM layer across cloud, telecoms, storage and support, so MSPs can focus on their clients rather than their stack.

Operating from Swan Buildings in Manchester, Mistla has served over 36 MSPs across 15+ years, maintaining a 99.9% uptime SLA and 24/7 support through their Netminder monitoring platform.

What Mistla delivers

The service portfolio spans four core areas, all operated under a single managed service relationship.

Cloud Infrastructure & IaaS

Dedicated compute and hybrid cloud via the MC2 platform, built on VMware. Mistla's infrastructure delivers a 99.99% uptime SLA and 400Gbps networking — scalable from a single server deployment to full multi-tenant environments with 24/7 monitoring via Netminder.

3CX PBX & Unified Communications

As an authorised 3CX Gold Partner, Mistla deploys, configures and manages 3CX phone systems for businesses and MSPs — including hosted PBX, SIP trunks, mobile clients and Microsoft Teams integration. Full training and ongoing support are included as standard.

Storage & Backup

Enterprise storage architecture, backup strategy and disaster recovery planning — designed and managed with compliance in mind for MSPs handling sensitive client data.

VoIP & Network Infrastructure

End-to-end VoIP deployment and managed network infrastructure including structured cabling, WiFi surveys and installation, leased line procurement and SIP trunk provisioning — delivered across the South West and nationally.

Proven at scale: NHS Trust network deployment

Healthcare is perhaps the most demanding environment for network infrastructure delivery. Downtime isn't measured in lost revenue — it directly affects patient care. Mistla and UKBTS delivered enterprise WiFi, structured cabling and network infrastructure across multiple NHS hospital sites, backed by a £2m+ Axyon Holdings working capital facility.

The project was deployed around live clinical operations with zero service disruption — a meaningful proof point for any MSP evaluating a managed infrastructure partner.

Read the full NHS Trust case study

Credentials & certifications

Mistla's engineering team holds certifications across the leading enterprise platforms:

AWS Advanced Consulting Partner
Microsoft Gold Partner
Cisco Premier Partner
VMware Enterprise Partner
SOC 2 Type II Certified
ISO 27001 Certified

Get in touch

Based in Manchester, Mistla serves MSPs across Somerset, Dorset and the South West. Talk to the SIAM team about managed services, cloud infrastructure or telecoms.