Unified Communications for SMEs, MSPs and the Public Sector
Voice, video, chat, presence and contact centre — integrated into a single platform. Mistla designs, deploys and manages unified communications for businesses and MSPs across the UK. 3CX Gold Partner. Manchester-based engineers. Serving Somerset, Dorset and the South West.
What unified communications actually means
Unified communications is one of those terms that gets applied to almost anything involving phones and messaging. What it actually means is this: your voice calls, video meetings, instant messaging, file sharing, presence information and contact centre operations all run through a single integrated platform — so your team can switch between them without switching tools, and your IT team manages one system instead of five.
Mistla deploys unified communications platforms that deliver this in practice, not just on a product brochure.
Voice
Fully featured PBX with DDI numbers, call queues, hunt groups, voicemail to email, call recording and reporting. Hosted on MC2, Mistla's proprietary IaaS platform, with 99.99% uptime SLA and 24/7 monitoring through Netminder.
Video Conferencing
Integrated video meetings without a separate platform. Internal and external participants, screen sharing and recording included.
Instant Messaging & Presence
Team chat with file sharing and real-time presence across desktop and mobile. See who's available, on a call or away before reaching out.
Mobile Working
Native iOS and Android apps deliver the full UC experience on any device — identical functionality in the office, at home or on-site with a client.
Microsoft Teams Integration
3CX integrates directly with Teams, extending it with full PBX capability including external calling, call queues and contact centre features.
Contact Centre
Queue management, wallboard, real-time and historical reporting, call recording, sentiment analysis and AI call summaries. Suitable for customer-facing teams of any size.
For NHS and public sector
Unified communications in regulated environments requires careful attention to call recording retention, data sovereignty and access controls. Mistla deploys UC on UK-sovereign infrastructure through MC2, configures systems in line with NHS data governance requirements, and provides documentation for information governance audits.
Mistla is listed on G-Cloud and Crown Commercial Service frameworks. Public sector procurement is available through these frameworks without the need for individual tendering on qualifying engagements.
UK-Sovereign Hosting
All data on MC2
- NHS data governance compliant
- Call recording retention configured
- UK data centres only
- Crown Commercial Service
Documented Controls
Audit-ready documentation
- Access control configuration
- Call recording policies
- IG audit evidence
- CAF and GovAssure aligned
G-Cloud Listed
Simplified procurement
- Crown Commercial Service
- G-Cloud frameworks
- No individual tendering
- Qualifying engagements
For MSPs
MSPs can white-label Mistla's UC services, with Mistla providing the underlying infrastructure, deployment and technical support behind their branded offering. We handle the complexity — you maintain the client relationship.
Frequently Asked Questions
Talk to Mistla about unified communications for your organisation.
No obligation consultation. We'll assess your current communications setup, recommend the right approach, and provide a transparent proposal.