Netminder — 24/7 Network Monitoring Built by Mistla
Proactive infrastructure monitoring designed for MSPs, SMEs, NHS Trusts and public sector organisations. Built and operated by Mistla from Manchester, Netminder gives you complete visibility across your entire estate — before your users know there's a problem.
What is Netminder?
Netminder is Mistla's proprietary network and infrastructure monitoring platform. Unlike third-party monitoring tools bolted onto a managed service, Netminder is built and maintained by Mistla's own engineering team — which means it's configured to how we actually work, not how a vendor thinks we should.
Every Mistla managed service client is monitored through Netminder as standard. For organisations that want standalone monitoring without a full managed service contract, we deploy Netminder independently with full NOC support from our Manchester operations centre.
Network Infrastructure
Switches, routers, firewalls, wireless access points and leased line connections. Real-time alerting on link failures, latency spikes and bandwidth saturation before they cascade into outages.
Servers & Virtual Machines
CPU, memory, disk and process health across physical and virtual environments including VMware, Hyper-V and bare metal.
Cloud Services
Connectivity and availability monitoring for cloud-hosted workloads, working alongside MC2, Mistla's hybrid cloud platform, for unified visibility across on-premise and cloud estate.
3CX Telephony
As a 3CX Gold Partner, Mistla monitors 3CX PBX health including call quality, SIP trunk status and system resource utilisation.
Application & Service Availability
HTTP/HTTPS endpoint monitoring, SSL certificate expiry alerting, DNS resolution checks and port availability monitoring.
Built for Regulated Environments
Deployed across NHS Trust, public sector and Crown Commercial Service frameworks. Aligned with the Cyber Assessment Framework (CAF) and GovAssure requirements, providing audit trails and visibility records for compliance reporting.
Built for Regulated Environments
Netminder is deployed across NHS Trust, public sector and Crown Commercial Service frameworks. Our monitoring approach aligns with the Cyber Assessment Framework (CAF) and GovAssure requirements, providing the audit trails and visibility records that regulated organisations need for compliance reporting.
Compliance & Governance
- Cyber Assessment Framework (CAF) aligned — monitoring and audit evidence
- GovAssure ready — supporting Cabinet Office assessments
- G-Cloud listed — simplified public sector procurement
- Documented audit trails — every alert, acknowledgement and resolution logged
MSP Pricing
Fixed monthly platform fee for MSPs
- Up to 500 monitors included in base price
- All monitor types: Servers, websites, network devices, and cloud resources
- Unlimited clients with complete isolation
- Full white-label support for your brand
Revenue Opportunity
Charge your clients for monitoring services and keep all revenue above the £100 monthly platform cost. Create a clear profit stream while we handle all hosting infrastructure.
Who Uses Netminder
MSPs use Netminder to monitor client estates under white-label arrangements. NHS Trusts and public sector bodies use it for continuous monitoring evidence required under CAF and GovAssure. SMEs use it for enterprise-grade monitoring without building an in-house NOC. Small businesses use it to ensure someone is watching their infrastructure around the clock.
Get Started TodayDeployment
Mistla deploys a lightweight monitoring agent or SNMP polling configuration across your estate. Setup typically completes within a working day for most environments. Our Manchester NOC team receives alerts 24/7 and responds according to your agreed escalation procedure.
What We Deploy
Lightweight agents and SNMP polling configured for your specific environment.
- Agent Deployment
Lightweight monitoring agents for Windows and Linux servers
- SNMP Polling
Network device monitoring via SNMP v2c and v3
- Cloud Connectors
API-based monitoring for cloud services and SaaS platforms
- Cisco Meraki
Full Meraki integration covering APs, switches, security appliances and cameras
Alerting & Escalation
All alerts follow your agreed escalation procedure. Manchester NOC team responds 24/7.
- 24/7 NOC Response
Manchester-based team triages and responds to all alerts
- Escalation Procedures
Custom escalation paths matching your internal processes
- Direct Remediation
Under managed service contracts, we fix issues without waiting for approval
- Audit Trail
Every alert, acknowledgement and resolution logged in our portal
Wireless Insights
Monitor SSID performance, channel usage, RF interference, and client connectivity across all access points.
- SSID availability tracking
- Channel interference detection
- Client connection quality
Configuration Changes
Track configuration changes across your Meraki network and receive alerts when modifications are made.
- Change detection alerts
- Firmware update tracking
- Audit trail logging
Multi-Organization
Monitor multiple Meraki organizations and networks from a single Netminder account for MSP efficiency.
- Multiple org support
- Unified dashboard view
- Per-client reporting
Easy Integration with Meraki Dashboard
Connect your Meraki organization to Netminder in minutes using the official Meraki Dashboard API. Simply generate an API key from your Meraki dashboard and add it to Netminder.
- 1Generate API key in your Meraki Dashboard
- 2Add the API key to Netminder integration settings
- 3Select organizations and networks to monitor
- 4Start monitoring all devices and networks automatically
What Netminder Monitors
Complete visibility across your entire infrastructure estate
Network Infrastructure
Switches, routers, firewalls, APs
- Link status
- Latency
- Bandwidth
- Device health
Servers & VMs
Physical and virtual server health
- CPU usage
- Memory
- Disk health
- Process status
Cloud & SaaS
Cloud workload availability
- Connectivity
- Availability
- Response time
- API health
Telephony & Apps
3CX, HTTP endpoints, SSL, DNS
- Call quality
- SIP status
- SSL expiry
- DNS resolution
Why Choose Netminder
Enterprise-grade monitoring operated by Mistla's Manchester NOC team, giving you visibility and response without the cost of building your own operations centre.
Key Metrics
Technical Capabilities
Enterprise-grade monitoring with the alerting and integration options your team needs
Email Notifications
Customizable email alerts with detailed incident information, performance graphs, and resolution suggestions.
- Custom email templates
- Group notifications
- Alert escalation
SMS Alerts
Get instant SMS notifications for critical issues that require immediate attention, even when you're away from your desk.
- Priority-based alerts
- Multiple recipients
- On-call scheduling
Webhook Integration
Connect Netminder to your existing tools and workflows with powerful webhook integrations for real-time data sync.
- Slack integration
- Teams integration
- Custom webhooks
Custom Dashboards
Create personalized dashboards for different teams, clients, or stakeholders with drag-and-drop widgets and real-time data.
- Client-specific views
- Public status pages
- Widget library
SSL Monitoring
Automatically track SSL certificate expiration dates and receive alerts before certificates expire to prevent outages.
- Expiry tracking
- Certificate validation
- Renewal reminders
Comprehensive Reporting
Generate detailed reports with uptime statistics, performance metrics, and incident summaries. Export to PDF or CSV.
- Automated reports
- Client branding
- PDF/CSV export
Monitor Everything
Over 15 different monitor types to cover all aspects of your infrastructure
HTTP/HTTPS
Monitor website availability, response time, and content validation
Ping (ICMP)
Basic connectivity checks and network latency monitoring
TCP Port
Monitor specific ports and services availability
DNS
Track DNS resolution and record changes
SNMP
Monitor network devices and collect performance metrics
Windows Services
Monitor critical Windows services and processes
Linux Services
Track Linux daemons and system services
SQL Database
Monitor database connectivity and performance
SSL Certificates
Track certificate validity and expiration dates
Disk Space
Monitor disk usage and prevent storage issues
CPU & Memory
Track system resource utilization
Custom Scripts
Run custom monitoring scripts and validate outputs
Who Uses Netminder
From single-site SMEs to multi-estate MSPs and NHS Trusts
Managed Service Providers
Monitor client estates under white-label arrangements, with Mistla acting as the invisible NOC behind your service.
- White-label NOC service
- Per-client isolation and reporting
- Predictable £100/month platform cost
- Scale without hiring NOC staff
NHS Trusts & Public Sector
Continuous monitoring evidence required under CAF and GovAssure. G-Cloud procurement. Documented audit trails for information governance.
- CAF and GovAssure aligned
- G-Cloud listed for procurement
- Complete audit trail logging
- Crown Commercial Service compatible
SMEs & Small Business
Enterprise-grade monitoring without the overhead of building an in-house NOC. Someone watching your infrastructure around the clock.
- Setup in one working day
- No in-house NOC required
- 24/7 coverage from Manchester
- Affordable fixed pricing
Agent-Based & Agentless Monitoring
Netminder supports both deployment approaches, giving you flexibility based on your environment and security requirements.
Agentless Monitoring
SNMP polling for network devices, HTTP checks for websites and APIs. No software installation on monitored systems.
- Network devices via SNMP
- External HTTP/HTTPS checks
Agent-Based Monitoring
Lightweight agents for deep server monitoring including CPU, memory, disk, services and custom metrics.
- Windows & Linux servers
- VMware and Hyper-V hosts
Seamless Integrations
Connect Netminder with your favorite tools and services
Slack
Real-time alerts in your team channels
Microsoft Teams
Integrate with Teams workflows
PagerDuty
Advanced incident management
Custom Webhooks
Connect to any service via API
API Access
Full REST API access to programmatically manage monitors, retrieve data, and integrate Netminder into your existing workflows and automation.
Frequently Asked Questions
Ready to know what's happening across your estate at all times?
Talk to the Mistla team about a Netminder deployment. We'll scope your environment, agree monitoring thresholds and have visibility running within days — not weeks.